At Videofonika we understand that good customer relationships are built upon trust and that a key part of that trust depends on how well you can support your products after they have been installed. That’s why we have a dedicated customer care and after-sales support team.
At Videofonika we take great pride in the products and solutions we create, which means we really care about what happens to them when they leave our production facility.
All our products carry a standard manufacturer warranty and we provide a free telephone support service for technical advice and problem diagnosis to all our customers whenever they may need it. For our more bespoke/custom built products and solutions such as V-WALLS and V-TOTEMS, we can offer “Service Level Agreements” (SLA) to match your client’s expectations for swift on-site repair or swap out services where the need to minimize down time is crucial, for example retail outlets or command & control centres. Our deidicated authorized distributors assist us with this service support at a local level (call us to find out who is your local distributor).
To find out more our customer support services, or to report an problem you may be experiencing with one of products, please call our service support team or alternatively complete the contact form below and one of our team will get back to you as soon as a possible.